1. Introduction & Our Role

These Terms and Conditions govern the use of the The Connect Path website and our advisory services, which are operated by Cloudy, John Solomon Getano (ABN 30 952 476 497).

Our Independent Status: The Connect Path is an independent telecommunications advisory service. We are NOT a Retail Service Provider (RSP) or a "Carrier" under the Telecommunications Act. We do not provide, provision, or bill for internet or phone services directly. Our role is to provide you with human-led, phone-based guidance to help you navigate the NBN market.

2. Accuracy of Information

The Australian NBN market is highly dynamic, with frequent price and infrastructure changes, such as the July 2026 wholesale price hikes. While we strive to provide the most current and "jargon-free" advice, we cannot guarantee the 100% real-time accuracy of third-party NBN plans or network availability at all times. Any advice provided is for informational purposes and should be verified with the relevant RSP before you commit to a plan.

3. Limitation of Liability

In accordance with the 2026 ACL standards, our liability is limited to the resupply of our advisory services. Because we do not provide the actual internet connection, The Connect Path cannot be held responsible for network outages, speed fluctuations, or billing disputes between you and your chosen ISP. We provide guidance "with due care and skill," but the technical performance of your NBN connection is the sole responsibility of your service provider.

4. Governing Law

This agreement is governed by the laws of New South Wales (NSW), Australia. By using our services, you unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes.

Primary Strategy: The "Clear Distinction"