Privacy Policy

Privacy Policy for The Connect Path (Operated by John Solomon Getano)

Effective Date: November 18, 2025

 

This Privacy Policy describes how John Solomon Getano, trading as The Connect Path (the “Service Provider” or “I”), collects, uses, stores, and protects the personal information of users of the phone-based diagnostic service, in compliance with the Australian Privacy Act 1988 (Cth).

 

A. Information I Collect

I collect information necessary to provide and improve my independent technical guidance services:

 * Personal Information: Your name, phone number, and email address, collected when you call or use the website contact form.

 * Technical Information: Details about your internet service provider (ISP), network configuration, device type, and the nature of your connectivity issue, collected during troubleshooting calls.

 * Call Recordings: Calls may be recorded for quality assurance, training, and documentation purposes, as disclosed to you at the start of the call.

 * Website Data: Non-personal data such as IP addresses, browser type, and time of visit, collected via standard website analytics tools.

 

B. How I Use Your Information

I use the information collected for the following primary purposes:

 * To provide the requested diagnostic and troubleshooting service.

 * To improve the quality of the technical guidance offered.

 * To maintain records necessary for accounting, legal, and compliance purposes.

 * For call training and quality assurance, where calls are recorded.

 

C. Disclosure and Storage

I do not sell or rent your personal information to third parties. Information is stored securely on protected devices and cloud services within Australia. Information may be disclosed only:

 * If legally required to do so by Australian law or governmental request.

 * With your explicit consent for any other purpose.

 

D. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to request access to the personal information I hold about you and request that it be corrected if inaccurate.